System Support Specialist I
University Libraries · Texas State University
Support 1,200 library devices and 40,000+ users, manage assets and A/V systems, and build diagnostic tools and workflow automations that improve IT service delivery.
Curiosity drives me.
Useful work matters.
Hi, I’m Amari.
I’m a System Support Specialist I with University Libraries at Texas State University. My work spans technical support, endpoint administration, technology asset management, and workflow automation. I enjoy untangling technical problems and building tools that reduce repetitive work.
I earned my BBA in Computer Information Systems from Texas State University in December 2025, graduating Cum Laude with a concentration in Information Security.
My interests span IT support, systems engineering, security operations, and digital forensics. Outside work, I enjoy gaming, building small software projects, playing the drums, and spending time in the gym.
EXPERIENCE
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A glance at my journey.
IT Support Specialist
Facilities Support Services · Texas State University
Experience supporting endpoints, enterprise applications, user access, network connectivity, printers, inventory, and A/V systems at Texas State University.
IT Systems Intern
Facilities Support Services · Texas State University
Supported Windows endpoints and JAMF deployments, contributed to AiM/ReADY workflows, performed upgrade QA, and developed operational reports with SQL and Power BI.
Administrative Support
Ingress Management Services • Facilities Services • Texas State University
Audited and reconciled 5,000+ physical and digital access records, supported access provisioning, trained student staff, developed workflow automation, and assisted with compliance with university policies.
Growing through collaboration.
ITSA · Executive President
Led chapter operations, coordinated officers and initiatives, organized events, and supported members’ professional development.
ITSA · Vice President of IT
Maintained the chapter’s digital infrastructure, supported workshops and presentations, and kept members connected to upcoming events.
Learning beyond the classroom.
Professional certifications, academic honors, leadership development, and technical training.
Certified in Cybersecurity (CC) – ISC2
Certified since 2026.
Certification cycle: November 1, 2026 – October 31, 2029.
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Randolph Brooks Federal Credit Union Externship – Most Innovative Award – Participated in the RBFCU Externship program and pitched the idea Green Canary, winning the Most Innovative distinction. See the news release here for more details.
Emerging Leaders Certification – Truist Leadership Institute – Attended the Texas State University Emerging Leadership Program during the summer of 2024 and earned the Emerging Leaders Certification from the Truist Leadership Institute. This program focused on leadership development and professional growth.
Dean’s List Certificate – McCoy College of Business – Awarded for maintaining a semester GPA of 3.5 or higher during Fall 2022, Spring 2023, Fall 2023, and Fall 2025 (my final semester). This certificate from the McCoy College of Business recognizes exceptional academic achievement.
TSP 101 Training Completion – Texas State University – The Technical Support Person (TSP) 101 course provides self‑paced learning modules for new university technical support staff and non‑technical employees with informal support duties. The program starts with foundational skills and progresses to advanced enterprise‑level topics. Participants work through modules covering user support, peer engagement and troubleshooting, with optional quizzes unlocking a certificate and bonus recognition in the IT Assistance Center (ITAC) system.
MDT Training Completion – Texas State University – completed training in Microsoft Deployment Toolkit (MDT) through Texas State University’s ITAC training program. MDT is Microsoft’s free, enterprise-grade solution for automating the deployment of Windows operating systems, applications, drivers, and updates across an organization.
Honors College Acceptance – Texas State University – Received acceptance into the Texas State University Honors College, an interdisciplinary program offering advanced coursework and creative opportunities. This acceptance affirms high academic standing and invites further enrichment through honors studies.